Shipping policy

Thank you for shopping with Jalena! We’re committed to delivering your skincare products quickly, safely, and reliably.

📦 Shipping Location

We currently ship within the United States only.

🚚 Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Once your order is processed, you will receive a shipping confirmation email with tracking details.

🕒 Estimated Delivery Time

  • Standard Shipping (3–7 business days) – FREE on orders over $50

  • Standard Shipping (3–7 business days) – Flat rate of $4.99 on orders under $50

Please note that delivery times may vary slightly depending on your location, order volume, or carrier delays.

📦 Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to track your shipment in real-time.

📮 Shipping Carriers

We use trusted carriers such as USPS, UPS, or FedEx depending on your shipping address and the size of your order.

❗ Delays & Exceptions

While we strive for on-time delivery, delays may occur due to weather, holidays, or carrier issues. Jalena is not responsible for delivery delays once your package has been handed to the shipping carrier.

📬 Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

📧 Questions?

If you have any questions about shipping, tracking, or your order, please contact us at support@jalenaskin.com.