Frequently Asked Questions (FAQ)
1. What type of products does Jalena offer?
We offer products in Body Care, Facial Care, Brightening, and Lightening — all crafted to enhance your natural glow.
2. Are Jalena products suitable for all skin types?
Yes, our products are designed for all skin types, including sensitive skin. We recommend patch testing before full use.
3. What's the difference between brightening and lightening?
Brightening restores radiance and evens skin tone. Lightening reduces the appearance of dark spots and pigmentation.
4. Are your products safe to use daily?
Absolutely. Our formulas are gentle enough for daily use and designed for long-term results.
5. Do you use natural or organic ingredients?
Yes, we use clean, high-quality ingredients, including plant-based extracts, oils, and vitamins.
6. How soon will I see results?
Most customers begin seeing results within 2–4 weeks of consistent use.
7. Are Jalena products tested on animals?
No, we are 100% cruelty-free and never test on animals.
8. Where are your products manufactured?
All products are made in certified facilities following strict quality standards.
9. Do you ship internationally?
Currently, we ship within select regions. International shipping is coming soon!
10. How can I contact customer support?
Email us at jalenabrands1@gmail.com. We're happy to help!